Return & Refund Policy

At MOVAE we want you to feel confident in every piece you purchase. 

You have 5 days from the date you receive your order to notify us that you wish to return an item.

Once your return has been approved, items must be sent back to us within 3 days.

To be eligible for a return, items must be:

• Unworn and unused

• Unwashed

• Free from marks, stains, makeup, deodorant, perfume and odours

• Returned with all original tags attached

• Returned in their original condition and packaging where possible

Please take care when trying on your MOVAE pieces. We reserve the right to refuse a return or reduce the refund where an item has been worn, washed, damaged or handled beyond what is reasonably necessary to determine its nature, characteristics and fit, subject to your statutory rights.

How to Make a Return

To request a return, please contact us at moved.info@gmail.com with your:

• Full name

• Order number

• Item(s) you would like to return

• Reason for return

Please do not send a return without first following our return instructions.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked postal service and keeping proof of postage until your return has been processed. MOVAE cannot take responsibility for returned parcels that do not reach us.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original standard delivery charges will be refunded where required by applicable consumer law when an entire eligible order is cancelled. Additional delivery costs resulting from choosing an enhanced or express delivery method may not be refundable.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged or different from what you ordered, contact us as soon as possible at movae.info@gmail.com and include your order number and clear photographs of the issue.

We will review the issue and arrange an appropriate solution.

Nothing in this policy affects your statutory rights.

Exchanges

We currently DO NOT offer direct exchanges.

As we do not offer exchanges, we recommend returning the unwanted item in accordance with this policy and placing a new order for your preferred size or style.

Sale Items

Sale or promotional items CAN NOT BE RETURNED.

Final Sale Items

Where an item is clearly marked as Final Sale, it may not be eligible for a change of mind return where permitted by law. 

Contact Us

For questions regarding returns or refunds, please contact:

MOVAE
Email: move.info@gmail.com
Website: mymovae.com