Shipping Policy

We want your MOVAE order to reach you as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are normally processed within 1 - 3 business days excluding weekends and UK bank holidays.

During launches, promotional periods and other high volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

UK Delivery

Our estimated UK delivery times are:

Standard Delivery: 3-8 Business Days
Express Delivery: 1-3 Business Days

Delivery estimates begin once your order has been dispatched and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

International Delivery

MOVAE does currently ship internationally.

For international orders, delivery times vary depending on the destination and local customs procedures.

Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless we expressly state that these charges are included at checkout.

MOVAE does not control customs charges or customs processing times.

Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

Incorrect Shipping Addresses

Customers are responsible for checking that their shipping information is correct before completing an order.

If you notice an error, contact us at move.info@gmail.com as soon as possible.

We will try to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delayed or Missing Parcels

Occasional carrier or customs delays can occur outside of our control.

If your tracking has not updated or your parcel appears to be significantly delayed, please contact us at movea.info@gmail.com  with your order number so we can assist you.

Returned to Sender

If a parcel is returned to MOVAE because of an incorrect or incomplete address, failed delivery attempts or failure to collect the parcel, additional shipping charges may apply if you ask us to resend the order.

Any refund due will be handled in accordance with your statutory rights and our Return & Refund Policy.

Contact

For questions about shipping or an existing order, contact:

MOVAE
Email: move.info@gmail.com
Website: mymovae.com